UL's ongoing commitment to support for our clients from initial implementation through the entire relationship represents a key belief in our client support model. Our support model is based on an approach where we provide the necessary support for the successful deployment and continued use of our platform. To that end, we provide 24/7 support through our client services team.
Our model also allows the client services team to build a strong relationship with the client and have a thorough understanding of any client-specific concerns, issues and needs.
All representatives are full-time UL staff, with extensive product knowledge, and several have real-world, ComplianceWire experience.
All representatives have Blackberry and continuous computer-access around the clock to support a global workforce.
Our team distributes regular newsletters, conducts on-site training and hosts webinars to assist system administrators with best practices.