Improving Competitiveness through Broker/Agent Training

How Medicare health plans are meeting compliance challenges by using technology to reduce risk and improve relationships with agents/brokers

CMS, state regulators, the Association of Health Insurance Plans (AHIP), the US Congress and health plan providers all agree: inadequately trained brokers and agents of MA and Part D plans pose an unacceptable risk to Medicare beneficiaries.

For health plans, poor training and performance by brokers and agents creates multiple risks from regulatory non-compliance, to dropping enrollment numbers, unhappy beneficiaries and sinking public image. For agents and brokers, poor training can translate into poor performance, lost business and strained relationships with health plan partners.

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